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Gallagher Security: What if Security is Just Beginning

How we view the world depends on what we look for, and in the security industry, an exciting shift is on the horizon, says Meredith Palmer, Chief Product Officer at Gallagher Security.

Security is known chiefly for its role in protecting people and securing assets, and rightly so. The foundations of our industry are built on letting the right people in, keeping the wrong people out, and ensuring sites and organizations are safeguarded and kept from harm. These are essential hygiene factors that keep businesses humming and critical resources protected. There’s an enormous amount for our industry to be proud of in that regard. We’ve got it covered, locked, and bolted.

But a closer look at the global landscape of evolving threats reveals that once those hygiene factors are confidently managed, customers gain a sense of freedom. And with that comes the appetite to push the boundaries of what security is capable of doing for them. Together we can achieve much more than just peace of mind. The realization of this capability requires a shift in expectations and mindset from all sides.

Gallagher Security Made the Shift 

In reality, security is unlocking more than ever. And behind this evolution of the industry, the most important driving force is the customer whose needs are challenging expectations and redefining what security is capable of unlocking beyond doors: True customer value.

By listening carefully to our customers, we’re challenging ourselves to ask: What if security is just the beginning? What if security can do so much more? Encouragingly, it’s already happening – from enabling the commercialization of spaces that bring people together, to managing risk and reducing energy bills. We’re changing gears, and it’s time we acknowledged and celebrated all that’s been achieved and is on the horizon.

We’re no longer restricted or defined by traditional security. Instead, we’re reframing value in new ways, offering innovative services that will interact with, and complement the shifting methods that customers use to manage their businesses.  We’re on a pathway of transformation to best serve these customers in the most effective and profitable ways. The security industry should be known not just for its protecting and securing, but for our expanded superpower: Making it easier for organizations to solve the problems that cost them time and money.

We’re committed to painting the future of what’s possible. To keep pushing the boundaries of what security solutions deliver to make a positive difference in the world. From making sure people go home safely to their families each night, to helping organizations become more efficient, productive, and profitable.

From Features to Partnerships

Businesses are increasingly relying on security systems to deliver broader operational benefits, reduce energy bills, meet compliance standards, and leverage data for business intelligence; as a result, the process of selecting a system is changing from a focus on isolated features and products into a much deeper conversation about choosing a long-term security partner. One who is deeply connected to your business and organizational goals and committed to their advancement.

Security has evolved into a sophisticated ecosystem providing operational insights and business intelligence as an extension of enhanced physical security. As these new capabilities become more widespread, consumers around the world will become more aware of the social, physical, and monetary value these systems are delivering.

The latest speeds and feeds are commonplace as key selling points of a security system, but the allure of advanced features often overshadows what our customers repeatedly cite as the most important consideration when choosing a security manufacturer: its people.

The good news? Our ability to evolve with our customers creates greater opportunities for connection. And it’s these connections that get us out of bed in the morning.  Technology is only half of the equation in today’s security environment – access to people and their expertise is the other.  The closer we get to our customers the more customer lifetime value we will deliver.

Everybody wins

When the balance of personal communication and the best in security technology is struck, the conversation changes. The customer talks about security having shifted from a cost center to a value stream within their business that delivers in the long term, as opposed to being the grudge purchase that it might have been in the past. By molding the product to their business versus their business having to mold to a product, we can achieve business synergy, and a truly customer-centric solution showing a deep understanding of real-world needs.

To help our customers to secure their futures, we must offer new services that interact with, and complement the evolving ways that people want to work.  Their sites are growing and evolving rapidly, and their organizational demands are more complex than ever.

For example, understanding peak arrival/departure times and pinpointing access bottlenecks can help shape decisions to adjust staffing levels and coordinate smoother hours of operation. Occupancy and space utilization can be monitored to help understand how buildings are being used and improve office configurations. Integrating with building automation systems can optimize energy usage by adjusting lighting, heating, and cooling based on occupancy data, reducing costs, and contributing to sustainability efforts.

Almost every aspect of business operation is undergoing a major generational change. This is in part due to a shift from traditional on-premise delivery towards cloud-based delivery. Hybrid working models have dramatically altered office spaces and legacy security systems and attitudes will no longer make the grade.

Truly innovative security manufacturers should thrive in this new landscape with integrated solutions that are intuitive, flexible, and scalable. Just as importantly, the quality of sales service and support should lead the charge and sustain it. Continually asking for and listening to feedback will help to build the next evolution of solutions offered.

The growing demand for business efficiency, analytics, data, and information that can be gleaned from our products in the field at the edge will help drive business insights and key decisions. Systems being open where it matters, having more APIs that allow the addition of more functionality to the broader ecosystem. We’re moving from distributed real-time access control to distributed real-time decision-making.

Once a customer has a solution in place, it unlocks that freedom for them to focus on what is core to their business.


Gallagher to Present Cyber Defense Solutions at Dubai Intersec 2025

Gallagher will participate in the highly anticipated Dubai Intersec exhibition, scheduled for January 14, 2025. This premier event offers an exceptional platform for Gallagher to unveil its state-of-the-art technology in cyber defense hardware, including advanced perimeter protection, innovative access control, secure credentials, and Apple Wallet integration, plus get an exciting new update on some developments coming soon.

As we navigate an increasingly complex security landscape, our emphasis on facilitating a seamless transition to enhanced performance solutions remains unwavering. The 7000 Controller exemplifies our commitment to operational excellence while integrating advanced layers of cybersecurity to safeguard our clients’ interests. Our solutions are meticulously designed to address the dynamic challenges of modern security, ensuring compliance with regulatory standards across industries.

Through this strategic alliance, Gallagher is dedicated to delivering total security solutions that empower organizations to access major projects safely and efficiently. Our commitment to innovation and excellence positions us as a trusted partner in achieving superior security outcomes in compliance with regulatory mandates.

We invite you to visit us at Dubai Intersec 2025 to explore how Gallagher and our esteemed partners are redefining the future of cybersecurity and delivering transformative solutions that enhance business resilience.

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