Seeing Is Believing: Dell’s Solution Centers are Envoys of Its Vision for META Region

Firas Shmait, Regional Manager for Safety and Security for the Middle East, Turkey, and Africa (META) at Dell Technologies, sheds light on the company’s commitment to delivering validated and guaranteed solutions in the META region

Dell Technologies is a household name in the world of tech. In its ever-evolving landscape, staying relevant and ahead of the curve remains paramount in the META region in particular.  This is why Dell came up with the concept of the cutting-edge solutions centers as the ambassadors for its dedication to innovation, and customer-centricity, as explained by Mr. Shmait.

Deliver with Confidence to Ask For It in Return

He highlights the critical role played by Dell Technologies’ dedicated team in providing value-added safety and security solutions to customers. Central to their approach is a rigorous validation process, which spans design, optimization, validation, piloting, and deployment. The company’s labs test solutions in both stress and fail environments, ensuring that customers receive only the highest quality and performance. Shmait emphasizes that this is the way that Dell Technologies can stand behind its products with the utmost confidence which it, then, asks of its customers in relation to its brand.

Collaboration and Partnerships Simplify the Increasingly Complex Industry

Acknowledging the complexity of modern technology ecosystems, Shmait underscores Dell Technologies’ collaborative efforts. This is why the company embarked on a strategy of working closely with numerous alliances and ecosystem partners to deliver the best possible combination of hardware and software solutions.

This collaborative approach allows Dell Technologies to tailor its offerings to meet the unique requirements of its customers. Additionally, by focusing on excellence in the OEM segment, Dell Technologies approaches the design and customization of its products so as to make them fit specific customer needs in the META region, going beyond mere reliance on standard solutions.

Dubai Solution Center: A Hub of Innovation

To put all of this to practice, Shmait points to Dell Technologies’ Dubai Solution Center, a pivotal hub for the META region. As one of 12 similar Solution Centers worldwide, the Dubai facility welcomes customers from the Middle East, Africa, Turkey, and Central and Eastern Europe. At the center, customers can witness the company’s commitment to the principle of “seeing is believing.” Through comprehensive infrastructure demonstrations and immersive experiences, Dell Technologies wants to provide a firsthand understanding of their products’ capabilities, claims Shmait. The center boasts a dedicated security lab, ensuring that customers can also test and refine their own security procedures in a controlled environment.

Bridging the Gap between Technology and Customer Needs

Under the guidance of Firas Shmait, Dell Technologies is transforming the safety and security landscape in the META region. With a focus on validated solutions, collaboration, and the Dubai Solution Center, the company wants to empower customers to embrace the future with confidence. By bridging the gap between technology and customer needs, Dell Technologies hopes to set new standards and redefine the possibilities of what it means to fully embrace the digital age across the META region.